Shipping, returns and complaints
Here you will find a list of all shipping terms and conditions and information about returns and complaints. We use DHL GoGreen to ship safe, quick and sustainably throughout the EU.
Shipping within the DACH region
We ship breakable and bulky items on pallets.| Country | Minimum purchase amount | Free-shipping parcel | Free-shipping pallet | Shipping costs parcel | Shipping costs pallet |
| Germany | 75 € | 150 € | 500 € | less than 150 € / 5,90 € flat rate |
less than 500 € / 29,90 € flat rate |
| Austria | 100 € | 200 € | 1000 € | less than 200 € / 9,90 € flat rate |
less than 1000 € / 99,90 € flat rate |
Shipping to EU and non-EU countries
Delivery to remote areas costs an additional €17.50 per parcel.| Group of countries | Flat rate up to 31.5 kg |
| Belgium, Denmark, France; Liechtenstein; Luxembourg, Monaco, Netherlands, Poland, Czech Republic | 25 € |
| Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary | 29 € |
| Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania | 33 € |
| Switzerland* | 19,80 € / Paket zzgl. 1 € / Kilogramm |
*Delivery to parcel stations rented by you in Germany is possible. Please contact our shipping team about this. You can also get information about exchanging pallets from our shipping team.
Pickup discounts at our headquarter
Save up to 8% on your purchase at our headquarter in Renningen with our attractive pick-up discounts:| Net goods value | Discount |
| from 500 € | 4 % |
| from 800 € | 6 % |
| from 1.600 € | 7 % |
| from 3.200 € | 8 % |
Returns
The return should be made within eight days at one of our locations or by DHL. Please enclose a copy of the invoice or delivery note and a note stating the reason for the return. A credit note will be issued as soon as we have received the goods.Please note:
Your orders are processed from Monday to Friday. Items at risk of breakage travel at the buyer's risk when using the ‘parcel service’ shipping method!
Complaints
The impeccable quality of our products and your satisfaction are important to us! Should your order nevertheless give cause for complaint, we ask you to send us the following information to schadensmeldung@strecker.shop:
- Your customer number
- The item number of the product
- The order number of the order
- A description of the defect to be complained about
- The number of items to be complained about
- Images of the damage
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